Reference

Privacy Policy for Indonesia Accounts

We keep your data tied to account access, DANA, OVO, GoPay and QRIS records, and support history, so you can see what stays with us.

Account DataCookie UseRequest HelpLocal Law

Explore Lobby Read FAQ

What We Keep and Why

bola16 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we may store the name, phone number, email on file, device type, IP address, and the payment reference attached to DANA, OVO, GoPay, or QRIS activity. We use those fields to let you back into the account, match a payment record,

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answer a support request, and stop duplicate or suspicious access. Cookies help us remember your language choice, your sign-in state, and whether you left the page on Android, iPhone, or desktop Chrome. We also keep chat transcripts and audit logs so we can trace a case
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from first contact to closure. If local law allows it, you can ask for access, correction, or deletion, and we keep records only as long as service, dispute, or legal duties require.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

How You Reach Us

If you want to see, correct, or delete stored data, send the request from the email on file and include your username plus the exact change you want. Our support team handles privacy requests through WhatsApp, live chat, and email every day from 09:00-23:00 WIB, so you do not need to wait for a narrow window. We keep a case record so you can follow the reply and confirm what changed.

Team online

Use the number on file to send a privacy request, then we match it with your account before we disclose or change anything. It is the quickest path when you need a verification step or a record check.

Live Chat

Open chat from the lobby if you want help with cookies, device access, or a correction to contact details. We can point you to the next step while the session is still active on mobile or desktop.

Email

Send a written request with your username, the data you want to change, and any proof we need to verify you. Email works well when you want a clear trail for later checks or follow-up.

RETENTION CARE

How We Handle Your Data

We treat privacy as a working process, not a one-time statement. That means we limit staff access, store only the data needed for account service, and keep payment and support logs for…

Data Scope

We keep the minimum fields needed to operate your account, match DANA, OVO, GoPay, and QRIS references, and answer your questions. We do not ask for more than the request requires, and we avoid reuse outside the stated purpose.

Cookie Use

Cookies remember sign-in state, language choice, and recent page settings. On Android, iPhone, and desktop browsers, they help the page load with the same session, but you can clear them any time from your browser controls.

Security Checks

We look at device type, IP address, and login timing to spot access that does not fit your usual pattern. If the account needs a reset, we send the next step to the contact method already saved on file.

Retention

We keep support threads and payment records only as long as needed for service checks, dispute handling, or legal duty. After that period, they are removed or archived behind access controls.

Request Changes

You can ask for a copy, correction, or deletion of the data we hold about you. We verify the request against the account first, then reply with the action taken or the reason we cannot complete it.

Local Law

When access or eligibility comes up, it depends on local law and is available only where local law permits. We do not complete a request that would conflict with those rules, even if the request is otherwise valid.

Privacy Questions About Your Account

These are the privacy questions we hear most often from Indonesia account holders. The answers below explain what data we keep, how cookies work on your device, how long records stay in storage, and how you can ask for a copy, correction, or deletion. If your request depends on local law, we will say so clearly before any change is made.

We keep the name, contact details, device signals, and payment reference tied to your account so we can confirm access and answer requests. We do not store more than we need for service, checks, and record keeping.

Cookies let us remember your session, language choice, and the last page state when you move between Android, iPhone, and desktop. If you clear them, some settings reset and you may need to sign in again.

Yes. Send a request from the email on file or through live chat, and we will verify your identity before we share anything. If local law limits a request, we explain that in the reply.

We keep DANA, OVO, GoPay, and QRIS records only as long as needed for support checks, dispute handling, and any legal duty. After that, we remove them or move them into restricted storage.

Only staff who need the data for support, account verification, or record checks can open it. Access is limited by role, and every case leaves a trace so we can see who handled it.

Use the support channel tied to your account, tell us exactly what should change, and wait for verification before we edit anything. We will confirm the result by email or chat once the work is done.

If local law says access is not available, we follow that rule and close the request. Where the law permits access, we handle it with the same verification and record checks we use for other privacy requests.

Privacy Policy for Indonesia Accounts

How You Reach Us

WhatsApp

Live Chat

Email

How We Handle Your Data

Data Scope

Cookie Use

Security Checks

Retention

Request Changes

Local Law

Privacy Questions About Your Account

01 What data do you collect when I open an account?

02 Why do you use cookies on my device?

03 Can I ask to see the data you hold?

04 How long do you keep payment records?

05 Who can access my account data?

06 How do I request a correction or deletion?

07 What if access or eligibility is restricted?

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